Information we collect
When you contact us through our website, by email, or by telephone, we may collect:
- Your name
- Your email address
- Your phone number
- Details relating to your enquiry or waste management requirements
- Company name (where applicable)
- Business address (where applicable)
We use Google Analytics to collect anonymous information about how visitors use our website. This may include information such as pages visited, time spent on the website, browser type, device type and general geographic location. This information helps us improve our website and services.
How we use your information
We use the information you provide to:
- Respond to enquiries and requests
- Provide quotations and waste management services
- Arrange collections and service schedules
- Maintain internal records
- Improve our website and services
- Meet legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
Sharing your information
We do not sell, rent, or trade your personal information.
We may share information with trusted third party service providers where necessary to deliver our services, comply with legal obligations, or operate our business. Any third parties processing data on our behalf are required to keep your information secure and confidential.
Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Data retention
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Your rights & data
You can ask us to stop using your personal data or request that we delete it at any time. To do this, please contact us using the details below.
Email:
waste@citywasterecycling.co.uk
Telephone:
03300 431526
You can also request access to the personal data we hold about you and ask us to correct anything that is inaccurate or incomplete.
We keep personal data only for as long as necessary to provide our services, meet our legal obligations, or resolve any ongoing requirements. When it is no longer needed, it is securely deleted or anonymised.
If you are unhappy with how we handle your data, you can raise a complaint with the Information Commissioner’s Office.